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Privacy Policy

PRIVACY POLICY

The Real Book Plug
Last Updated: October 1, 2026

The Real Book Plug (“TRBP,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create or manage a subscription, rent books, purchase Book Boxes or other products, join our email list, communicate with us, or otherwise interact with The Real Book Plug.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us as well as certain information collected automatically when you use our website.

Information you provide may include:

Your name;
Email address;
Telephone number;
Billing and shipping address;
Account or subscription information;
Book and reading preferences;
Questionnaire or survey responses;
Order and rental history;
Book Box selections or preferences;
Communications you send to us;
Customer-service information;
Promotion or giveaway entries; and
Other information you choose to provide.

We collect information reasonably necessary to operate, improve, and provide our services.

2. PAYMENT INFORMATION

Payments for subscriptions, Book Boxes, and other purchases may be processed through third-party payment processors, such as Stripe or another payment service used by The Real Book Plug.

The Real Book Plug generally does not directly store complete credit or debit card numbers.

Payment processors may collect and process payment information according to their own privacy policies and security practices.

We may receive limited information related to your payment, such as payment status, transaction amount, payment method type, billing information, and other information necessary to manage your order or subscription.

3. HOW WE USE YOUR INFORMATION

We may use personal information to:

Process purchases and payments;
Create and manage subscriptions;
Process recurring subscription payments;
Select and curate rental books;
Personalize your reading experience;
Process Book Box purchases and selections;
Ship orders and rental books;
Process and track rental returns;
Manage extensions, lost books, damaged books, or unreturned rentals;
Communicate about orders, subscriptions, payments, shipments, returns, and account issues;
Respond to questions or customer-service requests;
Maintain business and transaction records;
Prevent fraudulent or unauthorized transactions;
Improve our website, products, services, and customer experience;
Understand how customers interact with our website;
Administer promotions or giveaways;
Send marketing communications when permitted; and
Comply with applicable legal and regulatory requirements.

4. BOOK PREFERENCES & PERSONALIZATION

One of the purposes of The Real Book Plug is to provide a personalized reading experience.

We may collect information about your reading preferences, favorite genres, authors, previous selections, books you have enjoyed, books you prefer to avoid, and other information you voluntarily provide through questionnaires or communications.

We use this information to help curate rental selections and improve recommendations.

Providing reading-preference information is voluntary, although choosing not to provide it may limit our ability to personalize your selections.

5. SUBSCRIPTIONS & RENTAL RECORDS

If you participate in a book rental subscription, we may maintain information about your subscription plan, billing status, books sent to you, rental periods, return status, extensions, and other information necessary to administer the rental service.

These records may be retained as reasonably necessary for business, accounting, customer-service, fraud-prevention, and legal purposes.

6. EMAIL & MARKETING COMMUNICATIONS

If you join our email list, subscribe to marketing communications, or otherwise provide appropriate consent, we may send you information about:

New books;
Subscription offerings;
Book Boxes;
New releases;
Promotions;
Giveaways;
Special events;
Business announcements; and
Other news from The Real Book Plug.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or another method we provide.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications regarding an active subscription, purchase, payment, shipment, rental, return, or customer-service matter.

7. TEXT MESSAGES

If The Real Book Plug offers text-message communications, we will use telephone numbers for those communications according to the consent provided by the customer and applicable law.

Providing a telephone number for an order or customer-service purpose does not, by itself, mean you are required to receive promotional text messages.

If promotional text messaging is offered, additional terms or consent disclosures may apply.

8. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

This information may include:

Device type;
Browser type;
Internet Protocol (IP) address;
General geographic information derived from an IP address;
Pages viewed;
Referring pages or websites;
Date and time of visits;
Website interactions; and
Other technical or usage information.

This information may be used to maintain the website, understand website traffic, improve performance, identify technical problems, and better understand how visitors interact with The Real Book Plug.

9. COOKIES & SIMILAR TECHNOLOGIES

Our website and the third-party services that support it may use cookies, pixels, analytics tools, or similar technologies.

Cookies are small data files that help websites remember information and perform certain functions.

These technologies may be used to:

Keep the website functioning properly;
Remember preferences;
Support shopping-cart and checkout functions;
Analyze website traffic and performance;
Understand customer interactions;
Improve our website and marketing; and
Provide other website functionality.

You may be able to manage cookies through your browser settings or through cookie-management options made available on the website.

Disabling certain cookies may affect website functionality.

10. WEBSITE ANALYTICS

We may use website analytics or reporting tools provided by our website platform or other service providers to better understand website traffic and customer behavior.

These tools may provide information such as page views, traffic sources, general visitor activity, device information, and other website-performance data.

We use this information to improve our website, understand customer interests, and evaluate our marketing efforts.

11. HOW WE SHARE INFORMATION

The Real Book Plug does not sell your personal information for money.

We may share information with third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

Payment processors;
Website hosting and e-commerce providers;
Shipping and delivery carriers;
Email and communication providers;
Analytics providers;
Customer-service or business-management providers;
Vendors or contractors who assist with business operations; and
Professional advisers or authorities when legally necessary.

These providers may receive only the information reasonably necessary to perform their services.

12. SHIPPING PROVIDERS

When we ship a subscription rental, Book Box, or other order, information such as your name, shipping address, email address, telephone number, or other information required for delivery may be provided to shipping carriers or shipping-service providers.

Those providers process information according to their own privacy practices.

13. THIRD-PARTY SERVICES

Our website may integrate with or rely on third-party services for website hosting, payments, shipping, email, analytics, social media, or other business functions.

For example, payment information may be processed by a payment provider rather than directly by The Real Book Plug.

Third-party providers maintain their own privacy policies and practices. We encourage you to review the privacy policies of services you choose to interact with.

14. SOCIAL MEDIA

The Real Book Plug maintains social-media accounts and may interact with customers through social-media platforms.

If you interact with us through a social-media platform, that platform may collect information according to its own privacy policy.

Information you choose to make publicly available through social media may be visible to others.

Please avoid sending sensitive payment or financial information through social-media messages.

15. GIVEAWAYS & PROMOTIONS

If you enter a giveaway, contest, promotion, or similar activity, we may collect information necessary to administer the promotion, contact participants, verify eligibility, and deliver prizes.

Additional rules or privacy disclosures may apply to individual promotions.

16. WHEN WE MAY DISCLOSE INFORMATION

In addition to sharing information with service providers, we may disclose information when reasonably necessary to:

Comply with applicable law;
Respond to valid legal requests;
Protect the rights or property of The Real Book Plug;
Protect customers or others;
Investigate suspected fraud or misuse;
Enforce our Terms & Conditions or other policies; or
Protect the security and integrity of our website or services.

17. DATA SECURITY

We take reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, electronic transmission, payment system, or method of data storage can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own account information and devices.

18. DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

Maintain your subscription or customer relationship;
Complete transactions;
Administer rental records;
Resolve customer-service matters;
Maintain accounting and business records;
Prevent fraud;
Enforce agreements;
Meet legal obligations; and
Establish, exercise, or defend legal claims.

Different types of information may be retained for different periods depending on why the information was collected and applicable legal requirements.

19. YOUR PRIVACY CHOICES

Depending on your relationship with The Real Book Plug and applicable law, you may contact us to request that we:

Update or correct certain personal information;
Provide information about personal information we maintain about you;
Delete certain personal information when appropriate;
Stop sending marketing emails; or
Address another privacy-related concern.

Certain information may need to be retained for legitimate business or legal purposes, including transaction, accounting, rental, fraud-prevention, or legal records.

We may need to verify your identity before completing certain privacy requests.

20. AGE REQUIREMENT & CHILDREN’S PRIVACY

The Real Book Plug’s website, book rental subscriptions, Book Boxes, and purchasing services are intended for individuals 18 years of age or older.

By creating a subscription, placing an order, or purchasing a Book Box, you represent that you are at least 18 years old and legally able to enter into the transaction.

The Real Book Plug does not knowingly collect personal information from children under 13. If we learn that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete or otherwise appropriately address that information.

Books and curated products offered by The Real Book Plug may include themes or content intended for mature readers. Customers are responsible for reviewing available book descriptions, content information, and selections when purchasing or providing products to another person.

21. LINKS TO OTHER WEBSITES

Our website or social-media pages may contain links to third-party websites.

The Real Book Plug is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

22. BUSINESS TRANSFERS

If The Real Book Plug is involved in a merger, acquisition, sale, reorganization, or transfer of some or all of its business or assets, customer information may be transferred as part of that transaction, subject to applicable law.

23. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

When this Privacy Policy is updated, the revised version will be posted on our website and the “Last Updated” date will be changed.

Where required by law, we will provide additional notice regarding material changes.

24. CONTACT US

If you have questions about this Privacy Policy, your personal information, or The Real Book Plug’s privacy practices, please contact The Real Book Plug using the contact information provided on our website.

Please do not send full credit card numbers, banking information, passwords, or other highly sensitive information through ordinary email, website contact forms, or social-media messages.

25. CONSENT & ACKNOWLEDGMENT

By using The Real Book Plug website and voluntarily providing personal information, you acknowledge the collection and use of information as described in this Privacy Policy.

Where applicable law requires separate consent for a particular use of information, The Real Book Plug will request that consent separately.

The Real Book Plug

Your next great read, picked just for you.